How To Buy
All products are sold strictly through authorized promotional product distributors. Please contact your local distributor to place an order for any products shown.
Standard Production Time
Our standard production time is 7-10 working days on catalog quantities. Production time begins the first working day after receipt of your complete order. Important An order is not considered complete until we have received both your purchase order and artwork. If a paper proof is requested, production time will not begin until we receive approval. *Please contact Customer Service to secure rush.
Rush Orders
We make every effort to provide 3-5 day RUSH service at no charge on all products. Please be advised that you may be asked to authorize expedited shipping services in order to meet your in-hand date. We will do everything in our power to help you avoid the need for air charges.
Acknowledgements
All orders are acknowledged via fax/email. Please read the acknowledgement carefully! Orders are processed according to the information provided. You will also receive an emailed shipping acknowledgement the day your order ships. 24 hour order status and package tracking is available on our web site, www.americanna.com.
Proofs
Emailed/Faxed Proofs First proof is free, when requested. $10.00 (g) charge for each subsequent paper proof. This proof can be emailed, faxed or mailed, as requested. Production time does not begin until proof approval is received.
Online Proofs
Online proofs are available 24 hours a day on our website, click on "Your Account > Order Status". Online proofs are in Adobe Acrobat Reader format. Click here to download a free version. Proofs are available within 1-2 days of receipt of order. Online proofs are free to view. Important We do not hold your order for approval of the online proof. Any changes to online proofs once orders enter the factory will incur a $60.00 (g) change of copy charge.
Virtual Proofs
We can provide a digital image of your imprint on any of our products. There is no fee for this service.
Preproduction Product Proofs
Production proofs are $40.00 (g), plus the product cost.
Repeat Orders
Please include your previous order number, our job number and date. We maintain order information from three previous years. There is no setup charge for repeat orders using the EXACT same copy on the EXACT same product. For repeat orders with additional imprint colors, the run charges will still remain. If copy changes are made or a new product is selected, please add $40.00 (g) for a one color imprint or $50.00 (g) for 2+ colors or 4-Color Process.
Overruns and Underruns
We reserve the right to overship or undership by no more than 5% of the quantity ordered. For exact quantity orders please add a $15.00 (g) charge.
Product Pricing
Our catalog prices, plus the setup charge, include a one-side, one-color imprint.
Change of Copy; Change of Imprint Color
Each change of copy/or change of imprint color MUST MEET the catalog minimum. The charge is $40.00(g).
Less Than Minimum
Half of the catalog minimum is allowed with an additional charge of $40.00 (g).
Special Packaging
Contact our Customer Service Department for information.
Custom Shapes
Most items in our catalog can be custom designed. Call for further information.
Shipping Service Charges
Handling Charge: Waived for 2018
Drop or Split Shipments: $10.00 (g) per drop
Incorrect Ship-To Address: $15.00 (x) per box
Shipping
All orders are FOB factory in Massachusetts. Unless otherwise specified on order we will ship best way based on time, destination and weight. Not responsible for delayed shipments when given to carrier on time. Customer supplied labels cannot be used.
Returns
Returned merchandise will not be accepted without prior approval. All returns must be approved and made within 60 days of the original ship date.
Blank Stock
While our prices include an advertising imprint, as a courtesy to clients, all products may be purchased blank at the end-quantity price.
Canceled Orders
Prior to production, there is a $32.00 (x) charge if copy has been processed. After production, merchandise is billed.
Catalog Pictures
The artwork, designs and logos displayed in this catalog are reproduced only as examples of the type of quality of imprinted products available. They are not intended to represent that the products are endorsed by or produced for the owners of the artwork, designs or logos.
We require one of the following
1. Camera-Ready Art: Clean, crisp, black and white art printed at 600 dpi or greater on white paper. For multi-color artwork please provide camera-separated artwork. Non-separated artwork will incur art charges.
2. Electronic Art: We can accept artwork in all major programs including Acrobat, Freehand, Illustrator, Photoshop, Quark, Word, Power Point, and Publisher. We can also accept tif, eps and jpg files (must be at 600 dpi or greater). Internet graphics ARE NOT acceptable. Important Before submitting any electronic art, please EMBED ALL GRAPHICS AND OUTLINE ALL FONTS.
3. Type-Set Copy: Your price includes up to four lines of type-set copy at no charge. Please see our standard type fonts below. Additional lines are subject to art charges.
Emailed Artwork
Please reference your PO number and company name in your subject line and email artwork to art@americanna.com.
Standard Type Styles
Art Charge
Any art that requires retouching will be billed at $50.00 (x) per hour with a minimum charge of $25.00 (x).
Standard Imprint Colors
Due to different materials and different background colors, the imprint colors below are shown only as a representative sample.
Imprint Colors
PMS 343 PMS 347 PMS 231 PMS 320 PMS 267 PMS 185 WARM RED PMS 201 PMS 151 YELLOW PROCESS REFLEX PMS 282 PMS 497 BLACK WHITE PMS 8 PMS 877 PMS 872 4-COLOR
PMS Color Matching
We will make every effort to produce your color requirement, at no charge, but an exact color match cannot be guaranteed.
4-Color Process
Available on EZ Vinyl Grippers, Classic Rubber Jar Openers, Cork Coasters, Faux Suede & Compressed Sponge (white stock only). We cannot guarantee an exact match when printing using 4-color process. If you have concerns regarding the outcome of your imprint coloration, we can always arrange a pre-production sample for you. Additional charges may apply, and pre-production samples are not available for rush orders.
Prop65
Product safety information can be found for each product in the product detail view.